Aquaphor is committed to delivering your skincare products safely and efficiently. This policy outlines our shipping procedures, delivery timeframes, and other important information to ensure your shopping experience is as smooth as possible.
Domestic Shipping (United States)
Processing Time
- All orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed after 12:00 PM EST may be processed the following business day
- Orders placed on weekends or holidays will begin processing on the next business day
Shipping Methods & Delivery Times
We offer several shipping options for our US customers:
Standard Shipping (3-5 Business Days)
- Our most economical option
- Typically delivered within 3-5 business days after shipping
- Available throughout the continental United States
Expedited Shipping (2-3 Business Days)
- Faster delivery option
- Typically arrives within 2-3 business days after shipping
- Available throughout the continental United States
Rush Shipping (1-2 Business Days)
- Our fastest delivery option
- Typically arrives within 1-2 business days after shipping
- Available throughout the continental United States
Shipping Costs
Shipping rates are calculated based on:
- The weight and dimensions of your order
- Your delivery location
- Your selected shipping method
Free Shipping
- All orders over $35 qualify for FREE standard shipping within the continental US
- Free shipping promotions apply only to standard shipping unless otherwise specified
Order Tracking
Once your order ships, you’ll receive a confirmation email with:
- Your tracking number
- A link to track your package online
- Estimated delivery date
You can also track your order by logging into your account on aqpauhor.us.com or by contacting our customer service team.
Shipping to Alaska, Hawaii, and US Territories
We ship to all 50 states and US territories with the following considerations:
- Additional shipping fees may apply
- Delivery times may be longer than the continental US (typically 5-7 business days for standard shipping)
- Expedited and Rush shipping options may have limited availability
International Shipping
Aquaphor is pleased to offer international shipping to select countries.
Countries We Ship To
We currently ship to:
- Canada
- United Kingdom
- Australia
- European Union countries
- Japan
- South Korea
- Singapore
- New Zealand
International Shipping Considerations
When ordering internationally, please note:
- Delivery times typically range from 7-21 business days depending on location
- International orders may be subject to import duties, taxes, and customs fees imposed by the destination country
- These additional fees are the responsibility of the recipient and are not included in our shipping charges
- International orders are shipped via USPS International or DHL, depending on destination
- Tracking is provided for all international shipments
International Shipping Costs
International shipping rates vary based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Exact shipping costs will be calculated at checkout before payment is completed.
Address Issues & Undeliverable Packages
Incorrect Addresses:
- You are responsible for providing a correct delivery address
- If you notice an error in your shipping address, please contact us immediately at info@aqpauhor.us.com
- We will attempt to correct the address if the order has not yet shipped
- If an order is returned due to an incorrect address, you will be responsible for any additional shipping charges
Undeliverable Packages:
- If a package is returned to us as undeliverable, we will contact you to verify your address
- Reshipment of returned packages may incur additional shipping fees
Lost or Damaged Packages
If your package appears to be lost or damaged:
- Check the tracking information to confirm delivery status
- Contact the carrier with your tracking number to file a claim
- Notify our customer service team at info@aqpauhor.us.com within 7 days of the expected delivery date
- Include your order number and any relevant photos if the package is damaged
- We will work with you and the shipping carrier to resolve the issue promptly
Delivery Delays
While we strive to deliver your order within the estimated timeframes, occasional delays may occur due to:
- Weather conditions
- Carrier service disruptions
- High volume shopping periods (holidays, special promotions)
- Customs clearance for international orders
We appreciate your understanding in these circumstances and will communicate any known widespread shipping delays via our website and email.
Contact Us
If you have questions about our shipping policy or need assistance with an order, please contact our customer service team:
- Email: info@aqpauhor.us.com
- Phone: +1 212-639-9675
- Address: 300 W 135th St, New York, NY 10027, USA
Our customer service hours are Monday-Friday, 9:00 AM – 5:00 PM Eastern Time.